Surpassing the Formless, Carrying the Heartfelt! Smart Customer Service "Xiao An" Officially Launched

Summary: From March 19 to 20, 2026, CA Shipping showcased its breakbulk and dry bulk expertise at the WBX Shanghai International Breakbulk Shipping Exhibition, engaging global partners with tailored shipping solutions. At its 2026 Client Appreciation Banquet on March 19, the company unveiled the smart customer service "Xiao An" and a new RPA automation system, outlining a five-year vision to become a premium global operator through AI integration, expanded route density, and the core values of "Reliable, Secure, Professional."

· WBX Shanghai International Breakbulk Shipping Exhibition

The WBX International Breakbulk Shipping Exhibition opens grandly at the Shanghai World Expo Exhibition & Convention Center from March 19 to 20, 2026.

As a long-standing participant, CA Shipping makes a high-profile appearance as a professional breakbulk and dry bulk shipping operator. It communicates face-to-face with global industry partners to explore market trends and expand global business opportunities. During the two-day event, the CA Shipping booth draws continuous visits and negotiations from domestic and overseas clients. Its professional team shares tailored shipping solutions to address clients' pain points and demands in bulk transportation, winning wide recognition from customers.

"Surpassing the Formless, Carrying the Heartfelt" is the company's consistent corporate philosophy and its unwavering commitment to the global breakbulk shipping industry. In the future, CA Shipping will continue to expand its global market layout, build a high-quality global shipping service system, and extend professional services to the "last mile" of the shipping chain.

· 2026 CA Client Appreciation Banquet

On March 19, CA Shipping held the 2026 Client Appreciation Banquet in Shanghai.

At the banquet, Yu Guixun, General Manager of CA Shipping, gives a brief report on the company's 2025 operational growth and makes a detailed introduction to the newly developed smart customer service "Xiao An". The company has launched an office automation RPA system, which replaces repetitive manual work with automated processes, effectively improves efficiency in document processing and data entry, and realizes the standardization and digital upgrading of business procedures.

Meanwhile, CA Shipping launches the smart customer service to enhance data connectivity between the CA APP and clients, 

shipping agents, freight forwarders, ports, and other relevant parties. Moving forward, CA Shipping keeps pace with the times, integrates AI technology into business workflows, continuously optimizes service quality, and steadily promotes the application of software and AI intelligent systems.Song Zhenhai, Executive Director of CA Shipping, extends sincere gratitude to all guests. He states that every step of the company's growth relies on the strong support of partners from all sectors.He also delivers a speech on CA Shipping's five-year development plan. After 28 years of development, CA Shipping is committed to becoming a premium service provider in global breakbulk and dry bulk maritime transport, adhering to the values of "Reliable, Secure, Professional". In the future, the company will continuously enhance its competitiveness and brand influence, expand its business scale, and increase route density. It will promote coordinated online and offline development, making win-win cooperation the core of its growth.

CA Shipping is willing to work hand in hand with ports and shipping trade peers to build a top global operator in breakbulk and dry bulk transportation, deliver services with dedication, break through boundaries, and jointly open a new chapter.

We will continue to pursue innovation and development, constantly improve service quality, and deliver a better cooperation experience for clients, and look forward to meeting you at the upcoming BREAKBULK EUROPE 2026 in Netherland, Rotterdam to start a new journey of cooperation.

E-Mail: enquiry@lynuxshipping.com